Strong knowledge in Databases like Oracle,MySQL or PostGres.
Must have atleast 2-years experience in support web applications / products.
Must have good experience in Relational SQL databases and experience in Products will be an added advantage.
Document and resolve any product issues.
Ability to work under pressure
Ability to prioritise bugs based on urgency and importance
Evaluate and prioritise customer support cases
Work with all internal groups, including support, Technical , product management and operation team.
Communicate and solve customers' problems via phone, email, live chat
Proven experience with troubleshooting and diagnosing problems
Track and manage your work record
Critical thinker and problem-solving skills
Good time-management skills
Great interpersonal and communication skills.